Warranties

WARRANTY FOR BLUESTONE “CLAD” PIZZA OVENS

Warranty When Installed By Supplier (Keith Hamilton Pottery)

A two year warranty covers damage caused during the proper home use of the items, and production flaws. The warranty is voided if the product has been modified or altered or that in Keith Hamilton’s sole judgement has been subjected to misuse, negligence, accident or improper handling or installation.

The pizza oven components are made of superior quality materials and fired in an electric kiln to 1200 degrees Celsius, ensuring a high quality product. These pizza oven components and ovens are individually handmade and there will always be minor variations in dimension and appearance which contributes to the uniqueness of the products and will not constitute defects in the items or workmanship.

Any claim must be accompanied by the original invoice.

Enjoy using your pizza oven – it will give you many years of enjoyment!

Warranty When Not Installed By Supplier (Keith Hamilton Pottery)

Although most of our pizza ovens can be transported around the country with ease whilst retaining their two year warranty, the BLUESTONE CLAD (tiled) large and small pizza ovens will only carry this two year warranty if they are installed by Keith Hamilton Pottery.

Because of the weight of these tiled pizza ovens (they weigh between 300 – 400 kgs) we are concerned about the way that they are handled at all stages whilst in transit and installation. Regrettably we are not currently able to undertake installations outside of Gauteng. It is for this reason that with effect from 1 November 2014 we have withdrawn our warranty only for the Bluestone CLAD/tiled pizza ovens.

We will of course be prepared to give whatever support we can by way of telephone and materials in the event of a problem occurring no matter how big or small.

WARRANTY FOR BLUESTONE “CLAY” PIZZA OVENS and (portable / table top ovens)

A two year warranty covers damage caused during the proper home use of the items, and production flaws.

The warranty is voided if the product has been modified or altered or that in Keith Hamilton’s sole judgement has been subjected to misuse, negligence, accident or improper handling or installation.

The pizza oven components are made of superior quality materials and fired in an electric kiln to 1200degrees Celsius, ensuring a high quality product.

These pizza oven components and ovens are individually handmade and there will always be minor variations in dimension and appearance which contributes to
To the uniqueness of the products and will not constitute defects in the items or workmanship.

Any claim must be accompanied by the original invoice.

Enjoy using your pizza oven – it will give you many years of enjoyment!

WARRANTY FOR BOMA FIRE-PITS, FIRE SLABS, FIRE BOWL

A two year warranty covers damage caused during the proper home use of the items, and production flaws.

The warranty is voided if the product has been modified or altered or that in Keith Hamilton’s sole judgement has been subjected to misuse, negligence, accident or improper handling or installation. The warranty does not apply to damage caused to the top tiles when fire has been made on top of those tiles.

The  components are made of superior quality materials and fired in an electric kiln to 1200degrees Celsius, ensuring a high quality product.

These items are all  individually handmade and there may be minor variations in dimension and appearance which contributes to the uniqueness of the products and will not constitute defects in the items or workmanship.

Any claim must be accompanied by the original invoice.

Enjoy many years of use of your fire pit.

WARRANTY COVERING STEEL ACCESSORIES

Should these items be supplied with factory defects, they will be replaced. Quality materials are used and treated to protect against normal rusting, but in the course of time rust may occur on any metal and there is no cover offered against this risk.